Shipping methods
Shipping Information
Complimentary Worldwide Delivery
Enjoy free shipping on all orders, both domestic and international.
Hong Kong Deliveries
Orders are processed within 1–2 business days after payment confirmation. We use SF Express for delivery within Hong Kong, with most parcels arriving within 1–2 business days.
Overseas Shipments
Once your order is dispatched, you’ll receive an email with tracking information.
Note: Custom-made items may require additional processing time.
Most international orders ship within 2 business days. Expedited shipping is available at an additional cost.
Estimated Delivery Times
| Country | Standard (Business Days) | Express (Business Days) |
|---|---|---|
| Australia / New Zealand | 6–12 | 3–5 |
| Singapore | 5–8 | 2–3 |
| Indonesia | 6–18 | 3–6 |
| Japan | 5–8 | 2–3 |
| Malaysia | 5–8 | 2–4 |
| Philippines | 6–18 | 2–4 |
| Thailand | 9–14 | 2–4 |
| UAE | 8–14 | 2–3 |
| UK | 6–10 | 2–3 |
| USA | 7–12 | 2–4 |
| Europe (selected countries) | 5–9 | 2–3 |
| Rest of Europe | 8–14 | 3–5 |
| Rest of World | 6–18 | 3–5 |
*Delivery estimates assume standard processing with no customs delays. Remote areas may take longer to deliver.
^Europe includes Austria, Belgium, Finland, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Switzerland, Spain, and Sweden.
For all other regions, shipping estimates will appear at checkout.
Lost Packages
If your order is lost during transit, please email us at [email protected] — we’ll do our best to resolve the issue promptly.
Please note that Art Jade Era is not responsible for lost or stolen items marked as "Delivered" by the carrier.
Import Taxes & Duties
Once your parcel arrives in your country, it may be subject to local taxes or customs duties. These charges are not included in your order total and must be paid by the customer. Please check with your local postal service for more information.
