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Privacy & Cookies Policy

Privacy & Cookies Policy

Last updated: June 15, 2025

Art Jade Era (“we”, “our”, or “us”) is committed to protecting the privacy of visitors, buyers, and sellers who interact with our global jade marketplace. This Privacy & Cookies Policy outlines how we handle personal information and cookie usage on artjadera.com.

1. Information We Collect

1.1 Buyers

  • Full name, email address, shipping and billing address
  • Order history, payment method (handled via Stripe/PayPal)
  • Device/browser info, IP address, language settings

1.2 Vendors

  • Business name, legal representative, contact info
  • Uploaded product data, store activity, commission details
  • Document verification (optional)

1.3 Visitors (non-logged in)

  • Browsing data (pages visited, time spent)
  • Referrer info (search engines, social media)

2. How We Use Your Data

  • To process orders and manage shipping
  • To communicate with buyers/vendors
  • To handle vendor commissions, sales, and payments
  • To improve site functionality, user experience, and security
  • To comply with tax laws and legal obligations

3. Payment & Security

All payments are handled by secure third-party services like Stripe. We do not store raw credit card numbers. Our platform uses HTTPS encryption, tokenized payment flows, and two-step authentication for vendors.

4. Cookies & Tracking

We use cookies to enhance your experience, remember your preferences, and provide personalized content.

4.1 Types of Cookies

  • Essential Cookies: Required for login, cart, checkout
  • Analytics Cookies: Track usage patterns (via Google Analytics, Facebook Pixel)
  • Marketing Cookies: Show relevant ads on social media or search engines

4.2 Controlling Cookies

You can manage or delete cookies through your browser settings. By using our site, you consent to the use of cookies as described above.

5. International Users

As a global platform, your data may be processed in countries with different data protection laws. We use appropriate safeguards to protect your data, including server-level encryption and vendor verification standards.

6. Your Rights

  • Access and update your data via your account dashboard
  • Request deletion or correction of your personal info
  • Opt-out of marketing emails via unsubscribe link
  • Contact us for GDPR or data requests at [email protected]

7. Data Retention

We retain account and transaction data for tax, regulatory, and anti-fraud purposes. Data for inactive users may be anonymized after 24 months of inactivity.

8. Sharing Your Info

We may share data with:

  • Payment processors (Stripe, PayPal)
  • Shipping services (FedEx, AfterShip-linked couriers)
  • Law enforcement if legally required

We never sell your data or use it for third-party profiling.

9. Third-Party Services

We are not responsible for privacy practices of linked third-party websites or services (e.g., vendor storefronts, certification bodies).

10. Updates to This Policy

This policy may be revised from time to time. The latest version will always be available on our website with a visible update date.

11. Contact

If you have questions or concerns about this policy, please contact us: